BANDAI NAMCO Entertainment Support

Customer Support

RSS Feed
Latest Updates
Nov
8

The BANDAI NAMCO Entertainment America support team will be unavailable on November 23/24, 2017 in observance of the Thanksgiving Day Holiday.

Rest assured that any emails received over the long weekend will be answered in the order they were submitted when we return to our offices during our normal working hours the following Monday (November 27, 2017). In the meantime, we recommend checking our knowledgebase articles as they contain answers to frequently asked questions for our titles that may be able to resolve a problem you are encountering or provide suggestions on clearing an area of a game you may be having trouble in.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

 

BANDAI NAMCO Entertainment America Support Team


Read more »


Jan
9

Thank you for visiting the BANDAI NAMCO Entertainment America support page.

Customer Support Business hours (NA):

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 5:00pm PST/PDT

Please note: Gameplay/Technical support assistance for console or PC titles is not provided over the phone line listed above, only warranty related inquiries.

For gameplay assistance, please first check our online knowledgebase. If you were unable to locate the answer to your question on our knowledgebase, please send an email to our support mailbox: support@bandainamcoent.com

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region/Country game was purchased from) along with a description of the issue you are encountering or need assistance with. 

Contact information for the BANDAI NAMCO Entertainment Online Store can be found by selecting the following link: Online Store Support Link


Read more »



©2012 - 2016 BANDAI NAMCO Entertainment America Inc. All Rights Reserved