BANDAI NAMCO Entertainment Support

Customer Support

RSS Feed
Latest Updates

The Bandai Namco Entertainment America support team will be unavailable this upcoming May 29, 2017 due to the Memorial Day Holiday. Rest assured our staff will return to work during our normal working hours on Tuesday May 30, 2017 to answer any emails that were received over the Memorial Day weekend.

Additionally, on Friday June 2, 2017 the support staff will have limited availability as they will be attending a Tekken 7 release company function/event during part of the day. 

We recommend checking our knowledgebase for any articles that have been created to answer your question(s) or trouble you may be having with one of our titles. If there are no current articles available to answer your inquiry, please submit an email to our email address and our support staff will provide a reply as soon as they are able. We apologize for any inconvenience during this short week and appreciate your patience and continued support.


Bandai Namco Entertainment America Support Team

Read more »


Thank you for visiting the BANDAI NAMCO Entertainment America support page.

Customer Support Business hours (NA):

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 5:00pm PST/PDT

Please note: Gameplay/Technical support assistance for console or PC titles is not provided over the phone line listed above, only warranty related inquiries.

For gameplay assistance, please first check our online knowledgebase. If you were unable to locate the answer to your question on our knowledgebase, please send an email to our support mailbox:

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region/Country game was purchased from) along with a description of the issue you are encountering or need assistance with. 

Contact information for the BANDAI NAMCO Entertainment Online Store can be found by selecting the following link: Online Store Link

Read more »

©2012 - 2016 BANDAI NAMCO Entertainment America Inc. All Rights Reserved