BANDAI NAMCO Entertainment Support

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Customer Support unavailable over upcoming President's Day Holiday
Posted by chaos @BNEA on 17 February 2017 10:53 AM

The BANDAI NAMCO Entertainment America support team will be unavailable during the upcoming President's Day Holiday (February 20, 2017).

Rest assured that any emails received over the holiday weekend will be answered in the order they were submitted when we return to our offices during our normal working hours the following Tuesday (February 21, 2017).

We recommend checking our knowledgebase articles as they contain answers to frequently asked questions for our titles that may be able to resolve any trouble you may be encountering with one of our products or provide gameplay suggestions for clearing an area/stage of a game you may be having trouble in.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.


BANDAI NAMCO Entertainment America Support Team

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Thank you for visiting the BANDAI NAMCO Entertainment America support page.

Customer Support Business hours (NA):

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 5:00pm PST/PDT

Please note: Gameplay/Technical support assistance is not provided over the phone line listed above, only warranty related inquiries. PC Support only provided through email service below (due to the various configurations of hardware in home PC's).

For gameplay assistance, please first check our online knowledgebase. If you were unable to locate the answer to your question on our knowledgebase, please send an email to our support mailbox:

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region you are contacting from) along with a description of the issue you are encountering or need assistance with. 

Contact information for the BANDAI NAMCO Entertainment Online Store can be found by selecting the following link: Online Store Link

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