BANDAI NAMCO Entertainment Support

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Jun
26
BANDAI NAMCO Entertainment support unavailable on July 3, 2015
Posted by chaos @BNEA on 26 June 2015 02:20 PM

The BANDAI NAMCO Entertainment America support team will be unavailable during this upcoming (July 3, 2015) in observance of the Independence Day weekend.

The BANDAI NAMCO customer support team will be returning to the office during our normal working hours on the following business workday (Monday July 6, 2015) to answer any contacts that might have come in over the weekend/holiday.

There may be a slight delay in the response time from the support staff (based on the amount of contacts received over the weekend), but rest assured that any contacts that have been received will be answered in the order they were submitted (please do not submit multiple emails/tickets as it will only delay our response time).

The BANDAI NAMCO Entertainment America support staff wish you a happy and safe Independence Day.


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Jan
9

Thank you for visiting the BANDAI NAMCO Entertainment America Console support page.

Customer Support Business hours:

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 1:00pm, 2:00pm - 5:00pm PST/PDT

Please note: Gameplay/Technical support assistance is not provided over the phone line listed above, only warranty related inquiries. PC Support only provided through email service below (due to the various configurations of hardware in home PC's).

For gameplay assistance, feedback/suggestions, or if you were unable to locate the answer to your question on our knowledgebase please send an email to our support mailbox: support@bandainamcoent.com

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region you are contacting from) along with a description of the issue you are encountering or need assistance with. 

 

Contact information for the BANDAI NAMCO Games Store can be found at: http://www.bandainamcogamesstore.com/info/contactUs


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