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May
21

The BANDAI NAMCO Entertainment America support team will be unavailable during the upcoming Memorial Day Holiday.  

Our support team will be unavailable on Memorial Day (May 27, 2019).

Rest assured that any emails received over the Memorial Day weekend will be answered in the order they were submitted when we return to our offices during our normal working hours the following Tuesday (May 28, 2019).

During this time we recommend checking our knowledgebase articles as they contain answers to frequently asked questions for our titles. The articles should be able to resolve any trouble you are encountering with one of our products or provide gameplay suggestions for clearing an area/stage of a game you may be having trouble in.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

BANDAI NAMCO Entertainment America Support Team


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Jan
9

Thank you for visiting the BANDAI NAMCO Entertainment America support page.

Customer Support Business hours (Americas/Canada):

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 5:00pm PST/PDT

**Please note that due to the extremely high number of customer contacts, it is taking longer than our standard 24-48 hour time frame (excluding weekends and outside of our service hours for 9am to 5pm Pacific Time Monday - Friday) to get back to customer contacts. If you received the automated response, please rest assured that we will get to your request.

Please note: Gameplay/Technical support assistance for console or PC titles IS NOT provided over the phone line listed above, only warranty related inquiries.

For gameplay assistance, please first check our online knowledgebase. If you were unable to locate the answer to your question on our knowledgebase, please send an email to our support mailbox: support@bandainamcoent.com

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region/Country game was purchased from) along with a description of the issue you are encountering or need assistance with. 

Contact information for the BANDAI NAMCO Entertainment Online Store can be found by selecting the following link: Online Store Support Link


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