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Sep
10
BANDAI NAMCO Entertainment America Support Work hours and Contact Information
Posted by Akatsuki @BNEA on 10 September 2018 11:40 AM

Thank you for visiting the BANDAI NAMCO Entertainment America support page.

Customer Support Business hours (NA):

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 5:00pm PST/PDT**

Please note: Gameplay/Technical support assistance for console or PC titles is not provided over the phone line listed above, only warranty related inquiries.

For gameplay assistance, please first check our online knowledgebase. If you were unable to locate the answer to your question on our knowledgebase, please send an email to our support mailbox: support@bandainamcoent.com

**PS. Due to the high number of customer contacts, it is taking longer than our standard 24-48 hour time frame (excluding weekends and outside of our service hours for 9am to 5pm Pacific Time Monday - Friday) to get back to customer contacts. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region/Country game was purchased from) along with a description of the issue you are encountering or need assistance with.

Contact information for the BANDAI NAMCO Entertainment Online Store can be found by selecting the following link: Online Store Support Link


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