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Knowledgebase: Dark Souls III
Dark Souls III (All Versions) - Why does the game crash during summon w/ in-game menu open
Posted by Akatsuki @BNEA on 07 April 2016 05:01 PM

It was brought to our attention that having the in-game menu open while being summoned (via White Soapstone) can cause the game to crash on all platforms/versions of Dark Souls III. This issue has been escalated to our internal partners for further investigation and is currently being looked into further (for future patches/updates). Please note that at this time there is no timeframe for a fix/solution to this.

In the meantime, we recommend that players not have any in-game menus open while being summoned to avoid this issue.


Additionally, for this and any other such bugs/glitches with Dark Souls III, please send those to support@bandainamcoent.com so our support staff can forward them to our internal teams for further investigation. Please provide as much detail in your description of the issue so that the dev teams will be able to reproduce the issue (any additional information regarding PC specs is greatly appreciated). Please use the following template for providing submitting any bugs/glitches:

Name of Game = Dark Souls III

Version of Game = PC/PS4/XB1

Region of Game = Americas or Canada - NA / Europe - EU / Asia - AS

App Ver. = 1.00 / 1.01 / 1.02 / 1.03 etc.

Regulation ver. = 1.00 / 1.01 / 1.02 / 1.03 etc.

Description of the Issue/Bug: (fill in detailed information regarding the bug/issue or steps to reproduce the issue here).


For European customers please redirect your inquiry to the following website: 

https://www.bandainamcoent.eu/support


For Asia customers please redirect your inquiry to the following website:  

https://www.bandainamcoent.com.sg/support

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