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Customer Support

Dark Souls II - Server Information
Posted by chaos @BNEA on 23 September 2014 03:58 PM

Dark Souls II Server Information

If you are having any trouble connecting to the Dark Souls 2 servers please see the information below:

If you are having trouble with summonings or invasions in Dark Souls II, we recommend visiting our knowledgebase article for Summonings/Invasions as there are several tips/suggestions located there that contain additional information on what might be preventing you from summoning or invading others.

If you are still having issues with connecting to the Dark Souls II servers, even after trying the suggestions found in our knowledgebase (for summonings/invasions), please send an email to our support mailbox along with your profile/gamertag, the version/system and a brief description of the issue you are having with the game.

If your account has had restrictions/limitations placed on it limiting your online experience in Dark Souls II please check our article for this: Restrictions/Limitations

Customer Support for regions outside North America

If you are contacting us from a region outside of the Americas/Canada, we recommend checking with the support teams for your region as they should be able to assist you further with your inquiry.


We hope that the information provided through the links above will help you fix the issue you may be encountering.

BANDAI NAMCO Customer Support Team

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