General - Does the Customer Service team have a phone number I can call?
Posted by chaos @BNEA on 01 August 2012 05:29 PM
Yes, the BANDAI NAMCO Entertainment America customer support department phone number is: 1 (408) 235-2222
Phone Service hours are 9:00am-5:00pm PST Monday-Friday (excluding Holidays & Company Functions/Holidays)
Please note that this phone line is primarily intended for warranty replacements ONLY, this phone line is checked daily for any warranty replacement voice mails submitted by customers.
For any other inquiries such as gameplay assistance, technical or PC support we recommend checking our knowlegebase articles first (as they contain many answers to commonly asked questions for our titles) or submitting an email/ticket through our support mailbox and one of our support representatives will be able to assist you further with your inquiry.
Additionally, mobile support is NOT provided through the phone line listed above. If you are contacting us regarding a mobile app title please check the app store page for the mobile app for the correct support contact information: