BANDAI NAMCO Entertainment Support

Customer Support

General - (Warranty) Information on how to return Defective materials
Posted by chaos @BNEA on 05 August 2008 04:57 PM

Before returning any defective materials to us, please review the Limited Warranty and Limitations on Warranty at the back of the game manual, warranty insert, or inside cover. After reviewing the warranties, contact us for a Return Merchandise Authorization (RMA) number. You can reach us at the address below, via email at or contact us directly at (408) 235-2222 between the hours of 9:00 AM to 5:00 PM, Monday through Friday PST.

Please note that any materials sent to us without an RMA number will be refused and returned. We highly recommend that a traceable and/or insured method of shipping is used for sending any materials to us.

BANDAI NAMCO Entertainment America Inc.
ATTN: Customer Service
2051 Mission College Blvd.
Santa Clara, CA 95054

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