BANDAI NAMCO Entertainment Support

Customer Support

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9

Thank you for visiting the BANDAI NAMCO Entertainment America Console support page.

Customer Support Business hours:

(408)-235-2222 (for warranty replacements only)
Monday - Friday (except major/company holidays)
9:00am - 1:00pm, 2:00pm - 5:00pm PST

Please note: Gameplay/Technical support assistance is not provided over the phone line listed above, only warranty related inquiries. PC Support only provided through email service below (due to the various configurations of hardware in home PC's).

For gameplay assistance, feedback/suggestions, or if you were unable to locate the answer to your question on our knowledgebase please send an email to our support mailbox: support@bandainamcoent.com

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response. Also, please include the following information in your email (Name of Game, System the game is being played on, and Region you are contacting from) along with a description of the issue you are encountering or need assistance with. 

 

Contact information for the BANDAI NAMCO Games Store can be found at: http://www.bandainamcogamesstore.com/info/contactUs


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