- Elden Ring Collector's Edition and Mousepad Delivery Delays
- Can I update my shipping address on my order?
- International Freight Crisis and COVID-19 impact
- International, APO/FPO/DPO/US Territories pre-order deliveries
- When will I receive my pre-ordered game or Collector’s Edition?
- Digital Product Fulfillment
- Can I change my shipping method?
- How do change my shipping address?
- My order is missing, what do I do?
- I received a shipping delay notification. Why is my order delayed?
- How will I know when my order has shipped?
- Will I have to pay for tax or customs on my international order?
- What kind of shipping method is available for international orders?
- Do you ship to APO/FPO/DPO, or PO Box addresses?
- How much will it cost to ship my order?
- Where can I have my order delivered?
Customer Experience
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