Customer Experience
Billing
- Coupon Code Redemption
- BANDAI NAMCO Entertainment Store Returns Policy
- Who should I contact for questions about my warranty?
- Can I return digital products?
- Can I return physical products?
- Can I cancel my order after it has been placed?
General
- BANDAI NAMCO Store Account Troubleshooting
- Does the games I purchase from the BANDAI NAMCO Entertainment Store work outside of the US and Canada?
- Data Privacy
- Can I contact Customer Experience?
- I think I have encountered a bug on your site. Where can I report this?
- Which conventions will the store attend this year?
Shipping
- Elden Ring Collector's Edition and Mousepad Delivery Delays
- Can I update my shipping address on my order?
- International Freight Crisis and COVID-19 impact
- International, APO/FPO/DPO/US Territories pre-order deliveries
- When will I receive my pre-ordered game or Collector’s Edition?
- Digital Product Fulfillment
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