A pre-authorization attempt of the credit card that is saved against your Account will be attempted when your merchandise is available to ship from the warehouse.  If the pre-authorization attempt fails at this time, we will cancel your pre-order reservation and you will receive 2 emails from the BANDAI NAMCO Entertainment Store;

• A cancellation of the original pre-order reservation

• A new unique link (valid for 48 hours) to allow you to re-checkout with an updated credit card. In the event that we are unable to process a payment for a preorder reservation, we are not able to guarantee availability of your selected merchandise. It is therefore strongly recommended that the credit card used to confirm your original pre-order reservation uses an expiration date that exceeds the anticipated street date for the item.

Items purchased in a single cart transaction with a pre-ordered item will be shipped at the time the pre-ordered item becomes available for shipping. If you would like to receive non-pre-order items sooner than the anticipated pre-order street date, we recommend purchasing available items through a different transaction. You will only be charged for items that are in-stock and available to ship from our warehouse, at the time the shipment is confirmed.

Please note that the Bandai Namco Store requires a saved credit card to confirm your pre-order reservation.