We want you to be satisfied with your purchase! Physical products that are unopened and remain in their original condition may be returned within 30 days of receipt for a full refund subject to our <Returns Policy>. Defective physical products may be returned within 90 days of receipt and may be replaced with a new item subject to the Bandai Namco Entertainment Limited Warranty. Unless otherwise instructed by a Customer Experience Representative in writing, all components of a Product must be returned in full, including all items in a Bundle or Collector’s Edition, to be eligible for a refund or exchange as set forth herein.