Customer Experience
We want you to be satisfied with your purchase! Physical products that are unopened and remain in their original condition may be returned within 30 days of receipt for a full refund subject to our <Returns Policy>. Defective physical products may be returned within 90 days of receipt and may be replaced with a new item subject to the Bandai Namco Entertainment Limited Warranty. Unless otherwise instructed by a Customer Experience Representative in writing, all components of a Product must be returned in full, including all items in a Bundle or Collector’s Edition, to be eligible for a refund or exchange as set forth herein.
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