Digital products (e.g. Steam keys) will be delivered via the email associated with the account used to complete the order within 2 hours, or by 5PM PST on the date that the product is available for pre-ordered items. Please be sure to check your email folders including the spam folder. You can also add noreply@storebandainamcoent.com to your list of contacts to avoid emails going to your spam folder. 

 You can also check your Order History and status in your Account Settings on our Store to see the latest updates.  

*Please note that our Products and Services are only available to end users in the United States and Canada. Please see details here.