If you selected Standard delivery at checkout, then your delivery may take up to 7-10 days from the date you received the tracking information. If you selected Express delivery, then it may take up to 3-5 days. 
If after this time you still have not received your order, please use the tracking information in your email to determine which shipping carrier was used to ship your order. Please contact the carrier first to track your shipment. Sometimes they are able to locate your shipment before we can.
BANDAI NAMCO Entertainment is not responsible for delayed deliveries or lost shipments by third party carriers.