Unfortunately, these are two different account systems. In order to submit a request on the support site located at here (support.bandainamcoent.com), you’ll need to create an account by clicking the “Submit a Request” button at the top right, which will take you to our account login page. Once there, click the “Sign Up” button on the top right side of the page or the “Create your Bandai Namco account” button on the left side of the page. Once done, you’ll be able to go to the support page again and submit a request successfully. Please make sure you include the account information for your original account in question.