To set up an RMA exchange, we would have you ship in your game so that we can check to see if the game not working is indeed a manufacturer's defect. If the game is not working due to a manufacturer's defect, we will send you a replacement game in its place. However, if the disc not working is due to another reason that is not a manufacturer's defect(such as scratches/smudges to the disc, or any damages caused to the disc through negligence, accidents, unreasonable use, modification, tampering, or any other cause not related to defective material or workmanship), we will return the game that was sent to us as any damages outside of a manufacturer's defect is not covered in the warranty.
To set up a RMA exchange, please provide us the following information.
- A copy of your receipt that shows that the game was purchased brand new (we can always make an exception for the 90 day policy as long as the game was purchased brand new)
- A screenshot of the back of the game disc so we can make sure there are no scratches/smudges
- Your Full Name
- Shipping Address (Please make sure to include a physical address as we cannot ship replacement game to P.O. Boxes. Additionally, we can only provide exchanges for users in the United States/Canada only)
- Phone Number (In case the postal service needs to reach out to you)
*Please do not send in defective materials/games without an RMA number as they will be refused and returned. We also highly recommend that you use a traceable and/or insured method of shipping the materials to us. Our representatives will provide further information regarding our shipping address as well as your RMA# once we have verified the documents required for an exchange/replacement.