Depending on what platform/game you're inquiring about, please check the following list:
Table of Contents:
- PlayStation 4/Xbox One/Switch/3DS/Steam titles that aren't listed
- PlayStation 3/Xbox 360/Wii U/Wii/PS Vita/PSP/DS titles that aren't listed
- All other legacy game platforms that aren't listed above
- Mobile Support for games published by Bandai Namco Entertainment America
- Mobile Support for games published by Bandai Namco Entertainment Europe
- Mobile Support for games published by Bandai Namco Entertainment Inc.
- Arcade Products
- Bandai Toys
- Bandai Namco Online Store
PlayStation 4/Xbox One/Switch/3DS/Steam titles that aren't listed
We are currently working to update this site with all currently available/supported Bandai Namco Entertainment America titles. For any inquiries regarding titles for the above platforms, please submit your ticket through unlisted titles. Please note that some titles may no longer be supported due to licensing expiration. If the game hasn't been officially released yet, we would recommend checking our official social media sites for any announcements/inquiries regarding our upcoming titles.
Facebook: https://www.facebook.com/BandaiNamcoUS/
Twitter: https://twitter.com/BandaiNamcoUS/
Tumblr: https://bandainamcous.tumblr.com/
The following Steam games are not supported by Bandai Namco Entertainment America:
PlayStation 3/Xbox 360/Wii U/Wii/PS Vita/PSP/DS titles that aren't listed
Due to the discontinued first party support on these platforms, please note that we will be providing limited support for any Bandai Namco Entertainment America titles that are released on these platforms. We can provide Warranty exchanges for games published on these systems based on the internal availability of the game title in question. Please note that some titles may no longer be supported due to licensing expiration.
All other legacy game platforms that aren't listed above
We do not provide support for titles released on legacy systems (ex: PlayStation 2, Gamecube, Xbox, Gameboy Advance, etc.)
Mobile Support for games published by Bandai Namco Entertainment America
For any of the following mobile titles, please submit your request using the Unlisted Titles section.
- Ms PacMan
- PAC-MAN Championship Edition
- PAC-MAN Championship Edition DX
- PAC-MAN Pop
- PAC-MAN Kart Rally by Namco
Mobile Support for games published by Bandai Namco Entertainment Europe
Mobile games that are published by Bandai Namco Entertainment Europe are supported by our European counterparts and are not supported by our North American region mobile support team. Please use the following link to submit a ticket request for your inquiry.
https://service-en.bandainamcoent.eu/app/ask/p/7542
Mobile Titles published by Bandai Namco Entertainment Europe
- Very Little Nightmares
- Tekken Mobile
Mobile Support for games published by Bandai Namco Entertainment Inc.
Mobile games that are published by Bandai Namco Entertainment Inc. (Japanese Branch) are supported by our Japanese counterparts and are not supported by our North American region mobile support team. For any inquries regarding the following titles (or any titles not listed below but are published by Bandai Namco Entertainment Inc., please check the developer section wirthin the game application's Google Play Store page for the direct e-mail address for their support team.
- Dragon Ball Dokkan Battle
- Support Forms:
iOS https://bnfaq.channel.or.jp/contact/input_c/1625
Google Play https://bnfaq.channel.or.jp/contact/input_c/1624
- Support Forms:
- Dragon Ball Legends
- Naruto Blazing
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1793
Android: https://bnfaq.channel.or.jp/contact/input_c/1794
- Contact Us Form
- Naruto x Boruto: Ninja Voltage
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1871
Android: https://bnfaq.channel.or.jp/contact/input_c/1872
- Contact Us Form
- Sword Art Online: Memory Defrag
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1803
Android: https://bnfaq.channel.or.jp/contact/input_c/1804
- Contact Us Form
- Sword Art Online: Integral Factor
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1883
Android: https://bnfaq.channel.or.jp/contact/input_c/1884
- Contact Us Form
- One Piece Treasure Cruise
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1530
Android: https://bnfaq.channel.or.jp/contact/input_c/1531
- Contact Us Form
- Saint Seiya Cosmo Memory
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1734
Android: https://bnfaq.channel.or.jp/contact/input_c/1735
- Contact Us Form
- Gundam Battle Gunpla Warfare
- Contact Us Form
iOS: https://bnfaq.channel.or.jp/contact/input_c/1968
Android: https://bnfaq.channel.or.jp/contact/input_c/1969
- Contact Us Form
- Tokyo Ghoul [:re birth]
- Support E-mail
- ww_gp_tokyoghoulrebirth_ad@net.bandai.co.jp
- All other Bandai Namco Entertainment Inc. Titles
Arcade Products
Arcade products are published through our Bandai Namco Amusement branch. Please reach out to Bandai Namco Amusement America for more information regarding Arcade machines, parts, or arcade technical support.
Phone: 847-264-5610
Website: http://www.bandainamco-am.com/contact.php
Bandai Toys
Our support service would not really have any information regarding toys, action figures, or other such similar products as we primarily assist customers with video games (for the current Sony, Microsoft, Nintendo, and Steam platforms). Please reach out to the Bandai division for more information.
Bandai Toys: (714) 816-9560
Website: https://www.bandai.com/support/customerservice.html (Please use the contact form as the e-mail address listed is for the discontinued game support service)
Bandai Namco Online Store
For any inquries regarding your order or the availability of products on the Bandai Namco Online Store, we recommend reaching out to the Online Store support team using the following link:
Website = https://bandai-us.zendesk.com/hc/en-us/requests/new
We recommend including the Order ID (or number) when submitting your email and maybe attaching any email confirmations as attachments (for reference).