Depending on the method of your purchase there are different ways this DLC content will be provided to the end user by retailers.
As such, we have provided more information below:
1. Digital pre-order purchase through the 1st party online service (PSN, Xbox Marketplace, Steam)
The content should be provided directly by the 1st party online service (the method may vary, such as instantly being added to your account, manually requiring you to download/install from the digital store, or via in-system communication such as text messaging).
If you did not receive your content, please redirect your inquiry to the 1st party support teams for further assistance (as only they have access to profiles/accounts or would be able to check any purchases).
2. Digital pre-order purchase through a physical or online retailer (Gamestop, Amazon, EB, Best Buy, Newegg, etc.)
The content will be provided by that physical or online retailer to the customer via one of the below-listed methods:
- Printed on receipt received at checkout (if picked up in-store).
- Emailed to the customer for online orders (possible it may end up in Junk-Mail folders).
If you did not receive your content, please redirect your inquiry to the specific retailer where your pre-order/purchase was made as they would be responsible for providing any separate pre-order promotional content.
3. Physical pre-order purchase through a physical or online retailer (Gamestop, Amazon, EB, Best Buy, Newegg, etc.)
The content will be provided by that physical or online retailer to the customer via one of the below-listed methods:
- Printed on receipt received at checkout (if picked up in-store).
- Emailed to the customer for online orders (possible it may end up in Junk-Mail folders).
If you did not receive your content, please redirect your inquiry to the specific retailer where your pre-order/purchase was made as they would be responsible for providing any separate pre-order promotional content.
There was an Ace Combat 7 FAQ posted to help clear up confusion regarding pre-orders and DLC content, and we recommend checking this page (for additional information): Link to FAQ Article for Ace Combat 7